Appointment Scheduling & Office Policies
We change lives through innovative vision care.
We are honored to care for you and your family. Thank you for choosing our eye doctor. The following information will help your visit proceed smoothly and allow us to devote our full attention to your visual health.
Before Your Appointment: To save time at check-in, please visit More → Patient Forms on our website. Download, complete, and bring the forms with you to your appointment.
The Three texts
You will receive three texts: One, a week before the appointment, the second the day before, and a third the day of the appointment. As an example this is your first:
Office Policies: Yes, although small in space, we are very busy with many patients. Our appointments are 2 months out. As a courtesy to other patients and to provide attentive, individualized care, and for efficiency in the office to better serve you, we ask cooperation with the following policies:
What to Bring to Your Appointment: Please bring :
All appointments missed without 24 hours' notice are charged $50.00. *
*CMS forbids us from charging this fee to Medi-Cal patients. If you miss a Medi-Cal appointment, you will be placed on a waitlist and will no longer be able to make a personal appointment.
We change lives through innovative vision care.
We are honored to care for you and your family. Thank you for choosing our eye doctor. The following information will help your visit proceed smoothly and allow us to devote our full attention to your visual health.
Before Your Appointment: To save time at check-in, please visit More → Patient Forms on our website. Download, complete, and bring the forms with you to your appointment.
The Three texts
You will receive three texts: One, a week before the appointment, the second the day before, and a third the day of the appointment. As an example this is your first:
- John Smith your appt. is June 30 2024 at 9AM. ALERT: confirm by day before or appt cancelled. Please: only the patient @appt, except one care giver / translator. If extra people come: appt rescheduled. More info at drhenshaw.net. Y to confirm. STOP to opt out
Office Policies: Yes, although small in space, we are very busy with many patients. Our appointments are 2 months out. As a courtesy to other patients and to provide attentive, individualized care, and for efficiency in the office to better serve you, we ask cooperation with the following policies:
- Adult Patients Appointments are reserved exclusively for the scheduled patient. Please do not bring additional family members, including children or siblings. We can't have noisy, unsupervised children around.
- Child Patients: Only the patient and one parent may attend the appointment. Additional children or siblings may not accompany you. The parent will remain with the child throughout the examination. You will accompany your child through each room and not sit in our reception room. You'll have a better understanding of their vision. Bringing others will reschedule the appointment.
- Visit Summaries: A written summary of the conditions discussed with Dr. Henshaw is available upon request.
- Our schedule is so busy that many have to wait. If you do not confirm the day before or earlier, your appointment will be given to someone else.
- Interpreters: Patients who do not speak English may be accompanied by one interpreter.
- Recording Visits: Patients may record their visit. However, the doctor will not participate in phone conversations for translation or consultation during the examination.
- Accessibility If wheelchair access is needed, please notify us in advance so we may prepare appropriately. We appreciate your cooperation and look forward to serving you with excellence
- Patient’s full name
- Address and phone numbers
- Date of birth
- For child patients: names of both parents
- Insurance plan name and policy number
- Whether you are requesting a contact lens examination
What to Bring to Your Appointment: Please bring :
- All current and previous glasses (even if broken)
- Insurance cards
- A current list of medications
- Previous eyeglass and/or contact lens prescriptions
- Name of your previous eye doctor
All appointments missed without 24 hours' notice are charged $50.00. *
*CMS forbids us from charging this fee to Medi-Cal patients. If you miss a Medi-Cal appointment, you will be placed on a waitlist and will no longer be able to make a personal appointment.